User Guides 2017-08-20T19:41:47+00:00

User Guides

CourseKey™ strives to be a leader in education technology providing intuitive, easy-to-use software in the classroom, yet sometimes you just need a little assistance. To better support our users, we’ve prepared user guides to help improve the use and application for Instructors and Students.

If you still need help, please contact support.

Instructor Guide

VIEW INSTRUCTOR GUIDE PDF

Student Guide

General

  • From thecoursekey.com, click on “Sign Up” at the top of the screen.
  • Click on Signup at the bottom of the page.
  • Choose “STUDENT” for the account type.
  • Enter your first and last name in the text box.
  • Enter your email address along with a confirmation. This is the email your professor and CourseKey will use to get into contact. Click Next.
  • Choose a secure password and re-enter it. Click Next.
  • Enter your institutions name.
  • Enter your school issued ID. You’ll need to re-enter your ID in the confirmation text box. Click next.
  • Choose a secure recovery question with an answer you will remember. Checkmark the box agreeing to the terms of service and the privacy policy. Once done, click “Next”.
  • Open the confirmation email you received from CourseKey and click on the link provided in email to activate your account. If the message does not appear in your inbox, be sure to check your Spam folder and add CourseKey to your inbox.
  • You will receive an on-screen confirmation once your account has been validated.
  • Click HERE for a video walk through.
  • Go to thecoursekey.com and click Login on the top right of the page
  • Enter your email and password and click Login
  • If you have forgotten your email:
    • Click Forgot Email or Password
    • Enter the First and Last Name used to register for CourseKey
    • Enter your school-issued ID number
    • Click “Find Email”
    • Answer the security question and click Recover Email
  • If you have forgotten your password:
    • Click Forgot Password
    • Enter your email and click Reset Password
    • Follow the steps in the recovery email sent
  • Web App:
    • Click your name in the upper right corner of the website and then click Logout
  • Mobile App:
    • Click Profile
    • Click Logout
Update Password

  • Once logged into CourseKey, click on your profile picture on the top right of the screen. From the drop down menu, click on “Profile”.
  • Click on “Update Password” near the top right of the page.
  • Enter in your current password followed by your new password and a confirmation. Once done, click update password. You will get a on-screen confirmation.
  • Click HERE for a video walk through,
Editing School Information

  • Once logged into CourseKey, click on your profile picture near the top right of the screen. From the drop down menu, click on “Profile”.
  • Click on the pencil icon near your Current ID number.
  • Update your ID by clicking on the text box. Enter your new ID and click on the checkmark once done.
  • To add a school, click on “Add School” at the bottom of the page and enter your school name and ID, once done, click on the checkmark to add the school.
  • Click HERE for a video walk through.
  • Web App
    • Click Support in the upper right corner of the website
      • For User Guides, Video Guides, FAQs, and Live Chat Support click the appropriate button
      • To create a Support Ticket, select an issue from the drop-down and fill out the Subject and Description field
  • Mobile App:
    • Click Profile
    • Click Support
    • Select an issue from the drop-down and fill out the field to create a Support Ticket

Desktop (Web)

  • From the CourseKey homepage, click on “Add Course” on the top right of the screen.
  • Enter the CourseKey Course Code into the text box and click on “Add”. The Course Code will be provided to you by your instructor and may be listed on your syllabus.
  • Click HERE for a video walk through.
  • To drop a course, navigate to the Select a Course home page.
  • Click on the three dots to the left of your course. Click “Drop Course”  and then “Confirm” to drop the course.
  • Navigate to the course that you wish to check-in for
  • Click Attendance from the Course Page and you will be checked into your class
  • Navigate to the course that the instructor has issued an Assessment for.
  • Click Assessment.
  • Answer the questions and click Submit.
    • Your answer will automatically autosave when selected. However, free response answers mus be submitted in order to receive credit. Use the arrows below the question to navigate back and forth between the questions.
  • To view your grades, simply select the class you wish to view your grades for from the CourseKey homepage.
  • Click on “Grades”. You will automatically be directed to your attendance results for the selected class. You can see the dates and also the points you earned from checking in to that specific class.
  • On the left side of the page, you can select either “Attendance Results” or “Assessment Results”.
  • From the drop down menu, click on “Assessment Results” to view the grades you have received from various CourseKey assessments. If you wish to view more details on the assessments, click on the assessment and a pop-up will appear showing the results for the assessments you took.
  • From the class’s homepage, click on “Ask the Professor” at the top of the NAV-BAR.
  • Under topic, choose the best topic that fits your question or comment.
  • Enter the content of your message into the “Question” text box.
  • Check mark “Ask Anonymously” to notify your professor that you would not like to be identified to the class. Then click “Ask” to have your question delivered.
  • Click HERE for a video walk through.
  • Select the course you wish to chat with from the Course Key homepage.
  • From the NAV-BAR at the top of the page, click on “Chat”.
  • At the bottom of the page, enter your message into the textbox.
  • You may also include attachments by clicking on the paperclip. Click “Send” once done.
  • Click HERE for a video walk through.

Mobile

  • To add a course, simply press the “+” sign at the top right of your device screen and choose “Add with Code”. Enter the code provided by your instructor or refer to your syllabus. You can also conduct a manual search by pressing “Manual Search”.
  • If the code is not provided, click Search
    1. Choose the instructor
    2. Choose the Course and confirm
  • On the Course List, click the X in the upper right hand corner of the course you’d like to drop.
    • Dropping a subcourse will also drop its parent course.
  • Click “Confirm” to drop the course.
  • On the Course List, choose the course you’d like to check-in for
  • Click Attendance and you will automatically be checked into class
  • On the Course List, choose the course you’re taking an assessment for.
  • Click Assessments.
  • Answer the questions
    • Use the arrows at the bottom of the screen to navigate back and forth between questions
    • Except for Free Response Questions, answers will be submitted automatically when an answer is chosen.
    • For Free Response, you must fill out the field and click “Submit”
  • On the Course List, choose the course you’d like to check your grades for
  • Click Grades
      • Click an Assessment to see more details about the assessment
  1. Choose the course you wish to open a professor chat with and press “Ask a Question”.
  2. Choose the subject of the message and enter your message. You can toggle “Ask anonymously” as well so the professor does not refer to your name. You can also upload an attachment by pressing “Upload”. Once the message is complete, press “Send”.
    1. If you do not select “Ask Anonymously”, your name will appear on the professors inbox.
  • Select the course you wish to chat with and then press “Chat”.
  • Enter your message and press “Send” when done. You can also upload an attachment by pressing the paper clip.